Premier Wills Online Terms and Conditions
Information about us and how to contact us
We are Premier Wills Online which is a trading name for Tea Chest Trading Ltd, a company registered in England and Wales. Our company registration number is 09076760 and our registered office is at c/o First Floor, Three Indian Kings House, 31 The Quayside, Newcastle upon Tyne, NE1 3DE.
You can contact us by writing to us at hello@premierwillsonline.co.uk or by post to the address above.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1. Our terms and conditions
1.1 These are the terms and conditions telling you how we supply our documents and services to you. Our products and services are suitable for use in England and Wales only.
1.2 These Terms tell you who we are, how we will provide our products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Please read these terms carefully before you submit your order to us. If you think that there is a mistake in any of these terms, please contact us to discuss.
2. Definitions and interpretation
2.1 “Document(s)” means the Will or any other document sold by us and ordered by you
2.2 “Privacy Policy” means the privacy policy on our Website which can be found at https://premierwillsonline.co.uk/privacy
2.3 “Services” means the service provided by us to create, amend, update, check and revise any Documents
2.4 “Terms” means terms and conditions
2.5 “Website” means https://premierwillsonline.co.uk
2.6 “Writing” includes emails and when we use “writing” or “written” in these terms, this includes emails.
3. Registration
3.1 To order any Documents from our Website, you will need to register your details with us.
3.2 You agree to take great care when providing us with your details and warrant that these details are accurate and complete at the time of registration and that you do not provide false or misleading details. Where requested, you must provide us with valid and complete contact details. We do not accept responsibility for verifying any of the above or your identity.
3.3 When registering with us you will be required to provide a valid email address and password of your choosing. You must ensure that you keep these details secure and do not provide this information to a third party. We will not be liable for any unauthorised access by a third party using your email address and password.
3.4 You must be aged 18 years or over to order any Documents from us.
3.5 You must understand the English language, and that you understand the nature and purpose of making a Will, the extent of your estate and that you are aware of and have considered everyone that might reasonably be expected to be provided for by your Will.
3.6 You must be acting of your own free will and not subject to any coercion or any undue influence.
3.7 Our acceptance of your order for Documents via this website will take place at the time when we process your order, at which point a contract will come into existence between you and us.
4. Our contract with you
4.1 You can view, select and order our Documents and Services from our Website.
4.2 Our acceptance of your order will take place when payment is made and we process your order at which point a contract will come into existence between you and us.
4.3 We will assign an order number to your order and tell you what this is when we accept your order.
5. Document and Services ordered from our Website
5.1 Please check that the Documents and Services we have on our Website are suitable for your use before you order them. It’s important you read the pages on our Website before you order any Documents or Services.
5.2 The Documents/Services are not suitable for you if your permanent address is outside of England and Wales or if you own any assets outside of the UK.
5.3 Any documents downloaded from our Website are intended for your use only and you warrant that any Documents ordered by you are not for resale.We shall not be liable for Documents for any third party.
5.4 You will be able to make amendments to the Document. However, to prevent fraud, you will not be permitted to change the name on the document. Once your amendments have been made, you will be able to download the updated document.
5.5 Where you have elected for a digital copy of the Documents only, we will make that digital content available for download by you as soon as we accept your order. Where you have elected for a printed copy of the Document, we will endeavour to post the document to you within five working days.
5.6 Any printed Documents will be posted to the address provided by you on the Website. We will not be held liable for documents mis-delivered or mislaid in the post.
5.7 Where you provide information about another person or third party, you confirm that you have their permission to provide us with their details and for it to be used in the preparation of any Documents.
5.8 Any delivery costs for physical aspects of the Services that we provide to you will be quoted to you at the time of purchase.
5.9 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for
6. Our rights to make changes
6.1 We may make minor changes to the Documents, Services and or the Website to;
a. reflect changes in relevant laws and regulatory requirements;
and;
b. implement minor technical adjustments and improvements.
6.2 We may cancel or suspend your access to Documents or the Service if we believe you have acted in breach of these Terms.
6.3 We reserve the right in our absolute discretion to decline to offer you Documents and/or Services and where we do so decline we will refund any payments made in full when we notify you of our decision.
7. Cancellation
7.1 Documents generated through this website are electronic in nature and therefore you cannot cancel once you have placed an order. This is in accordance with the Office of Fair Trading Distance Selling Regulations.
7.2 Due to the bespoke nature of the Documents, you are not entitled to cancel your order or to return the Documents unless either (i) the file cannot be opened or is corrupted when you try to open the document; or (ii) any printed version of the Document ordered is unreadable upon receipt. The right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.
7.3 We reserve the right to refuse to process any Documents at our absolute discretion.
8. Price and payment
8.1 The price of the product will be the price shown on the Website and indicated on the order pages when you place your order. You will be entitled to use discount vouchers where applicable.
8.2 We do not currently charge VAT but if VAT becomes payable we will confirm this in our Terms.
8.3 In the event you decide not to sign or execute the Document the price of the Document will not be refunded
8.3 We accept payment through our Website using Stripe and this is subject to the Stripe Connected Account Agreement which you should read before making a payment. When you must pay depends on what Document or Services you are buying and we will always inform you of our payment terms when you request to purchase a Document or Service from us.
Stripe Connected Account Agreement – United Kingdom | Stripe
9. Your data
9.1 Where we have requested data from you to provide Documents or Services, you agree to provide us with accurate and complete information.
9.2 We have taken all reasonable steps to prevent fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the event of a breach in our secure computer servers or those of third parties.
9.3 We take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data which you provide when accessing the website.
9.4 We will use the personal information you provide to us: a) to supply the document to you; b) to process your payment for the documents where applicable; and c) to give you information about similar products that we and others provide, but you may choose to stop receiving this at any time by contacting us.
9.5 We will only give your personal information to third parties where the law either requires or allows us to do so.
9.6 You authorise us to use, store or otherwise process your personal information (in accordance with our Privacy Policy) in order to provide the documents to you and for marketing and accounting purposes.
9.7 Please see our Privacy Policy for further information about how we may use your personal information.
10. How we may use your personal information
We will only use your personal information you give to us:
10.1 To supply Documents and/or Services to you
10.2 To process your payment for the Documents and Services to purchase
10.3 Only if you have agreed to this, to give you information about similar products we provide and you may stop receiving this at any time if you contact us
10.4 Please see our Privacy Policy for further information about how we may use your personal information
10.5 We will only give your personal information to third parties where the law requires or permits us to do so
11. Disclaimer and limitation of liability
11.1 Premier Wills Online is not a law firm and any use of our documents, services or the website does not create or constitute a lawyer-client relationship between Premier Wills Online and you. Any document produced via this website is used entirely at your own risk and you accept full responsibility should it prove to be unsuitable for your circumstances.
11.2 The website provides a service that enables you to create and customise a document. You should obtain legal advice from a qualified lawyer before signing the document if you are in any doubt over how your circumstances may affect the document.
11.3 It is your responsibility to ensure that the document is correctly validly signed and executed and we shall have no liability for your failure to properly sign and execute your document. We shall have no liability for the enforceability of any document provided via this website.
11.4 When preparing Documents we have no responsibility and will accept no liability for verifying:
11.4.1 your identity;
11.4.2 your testamentary and/or mental capacity;
11.4.3 whether you were subject to any undue influence when signing the Documents or using the Services;
11.4.4 whether you knew, understood and approved the contents of your Documents;
11.4.5 whether there were or might be any actual or potential third party beneficiary or beneficiaries who might have a claim in law against your Estate.
11.5 Guidance notes are provided to assist you with the execution of your Document in accordance with the laws of England and Wales. It is entirely your responsibility to follow such notes and to ensure the Document is validly executed and we shall have no liability for your failure to properly execute your Document. A failure to do so will result in an invalid Will and unenforceable Document. We shall have no liability for the guidance notes or for the enforceability of any Document.
11.6 Future changes to the law may mean that your document will become outdated or obsolete and we cannot guarantee that the document you produce will remain up to date, complete and accurate. It is not our responsibility to notify you of changes in the law or the impact of these changes on your document and we shall bear no liability for this.
11.7 We do not review the data you provide to create a document nor do we check the document you create for its suitability or completeness. Where you have generated and produced a document we cannot accept responsibility for the appropriateness of the document or that it will be suitable for your particular situation.
11.8 Documents generated by this website are suitable only if you have your permanent home in England or Wales. If you live elsewhere or have assets outside of England and Wales then any documents produced via this site may be unsuitable, and we shall have no liability for the suitability of the documents.
11.9 We accept no liability and offer no warranty whatsoever for any documents which are made available to you to download from the website.
11.10 We disclaim any and all liability to you for the supply of the document to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant document.
11.11 In no event shall we be liable to you for any loss of profits, loss of data or any indirect, special, or consequential loss. Our liability to you in respect of losses or damages arising directly or indirectly from your use of or inability to use the website (including any of its contents) and/or any legal document, irrespective of whether such loss or damage is based on contract, tort (including negligence) or otherwise, shall be limited, in relation to any one incident or series of related incidents, to the amount you have paid for the relevant document.
11.12 We only supply documents and services for domestic and private use. If you use the documents for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.13 We shall not have any liability whatsoever or be deemed to be in default for any delays or failure in performance under these terms resulting from acts beyond our reasonable control, a force majeure event, including but not limited to acts of God, acts or regulations of any Government, war or national emergency, hostilities, strikes, riots, terrorist activities, accident, fire, power cuts or server malfunction.
11.14 You accept that any content on this website does not constitute legal advice.
11.15 You accept that the limitations of liability in these terms and conditions are reasonable.
12. How we are regulated
12.1 Premier Wills Online is an unregulated organisation although we are members of the Society of Will Writers and follow their code of practice.
13. If there is a problem with the Documents or Service and customer care
13.1 We strive to provide quality Documents or Services and hope you will be pleased with the work we do, however ff you have any questions or complaints about the Document or Services, please contact us. You can telephone our customer service team at 0 or write to us at admin@premierwillsonline.co.uk or at our registered office address listed at the beginning of these terms.
14. Intellectual Property Rights
14.1 All content on the website is the exclusive property of Premier Wills Online and is protected by copyright, and none of its contents may be reproduced without our prior written permission.
14.2 Ownership in, and all rights created in relation to the contents of the website vest in us absolutely unless otherwise indicated. We retain ownership of all intellectual property rights related to the website, including software, graphics, copyrights, trademarks and other proprietary rights. No licence is granted to you to use any such intellectual property save that you are permitted to use the website in accordance with these terms. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or document downloaded from our website except where expressly invited to do so or indicated on our website.
14.3 You are granted a non-exclusive, non-transferable licence by us to use our website and to print pages from the website. If you order a document through the website you will be granted permission to download your document.
14.4 You shall not license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the documents or the content of our website in any way.
15. Our Website
15.1 The information, content and material available on the Website may vary from time to time without notice to you.
15.2 We may change the Website at our absolute discretion to reflect changes in relevant laws and regulatory requirements, and to implement technical enhancements.
15.3 We use our best endeavours to ensure that the information available on the Website is correct and accurate; however the information is provided on an “as is” and “as available basis” without warranties of any kind, express or implied.
15.4 The legal information we provide on the Website does not constitute the provision of legal advice and we do not warrant that this is correct, complete or up to date. The information contained on the Website should not be construed as legal advice to be applied to any specific factual situation.
15.5 Although we aim to have the Website available at all times, we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause.
15.6 We are unable to guarantee that our Website may be compatible with your web browser or that your access will be uninterrupted. In all cases where you encounter a problem accessing the Website from your browser it is your responsibility to find an alternative compatible computer and/or browser.
15.7 You must not interfere with the working of our Website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer systems, server, website, router or any other internet connected device or service.
15.8 There may be links on our Website to third party websites. We have no control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the products or services that they provide. We make no representations or endorsements and accept no responsibility for the content or use of any such external website.
16. Other important terms
16.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
16.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a reasonable reason for us doing so.
16.3 Our contract is between you and us and no other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
17. Governing Law
17.1 These Terms and our Privacy Policy shall be governed by and construed in accordance with the laws of England and the English Courts shall have exclusive jurisdiction to deal with any disputes.